Returns & refunds

How Lift handles transit damage, defects, and buyer's remorse.

1 min readUpdated Jun 10, 2026Policies & Warranty

In this article

Identifying which situation applies determines the right path. There are three different cases.

Buyer's remorse

Per Lift's current policy, all sales are final on all products.

Damaged in transit

Product damaged during transit will be replaced at no cost to you. If your order arrives damaged, contact support right away with photos.

Manufacturing defect (within warranty)

Products with a manufacturing defect within the warranty period should be reported to help@liftfoils.com — see the Warranty policy. You may be asked for photos or video. Product damaged during normal use may be returned and repaired for a fee after evaluation by Lift.

Need help deciding?

If you're not sure whether your situation is a return, a transit-damage replacement, or a warranty claim, contact help@liftfoils.com and the team will point you to the right process. For complex or disputed situations, a Lift agent will work with you directly.

Keep reading

Warranty policyWhat the 1-year limited warranty covers, what it doesn't, and how to make a claim.Shipping policyCarriers and timelines for domestic and international orders, including battery shipments.How to contact Lift supportThe fastest way to reach the team, what to have ready, and what to expect.