How to contact Lift support
The fastest way to reach the team, what to have ready, and what to expect.
In this article
Before you contact support
Having this ready speeds things up significantly:
Board model and size (e.g., LIFT5 4'9 Sport, LIFTX 4'8, LIFT4 5'4 Cruiser)
Serial number (on the board or in the Lift app)
Description of the issue — what's happening, when it started, and what you've tried
Photos or video — especially for physical damage, LED patterns, or intermittent issues
Opening a case right here in the support portal pre-fills your equipment and order details and lets you attach photos directly.
Contact methods
Reason | Channel |
|---|---|
Technical support & warranty | help@liftfoils.com |
Phone | 1 (888) 333-3045 |
Order status | orders@liftfoils.com |
General info | info@liftfoils.com |
Extended warranty (SureBright) | support@surebright.com · +1 855-306-4874 |
Website | liftfoils.com |
What to expect
The technical team guides you through diagnostic steps.
For warranty claims, they evaluate whether the issue is covered (see Warranty policy).
Replacement parts can ship directly — many repairs can be done by the owner.
For complex issues (eBox replacement, propulsion service), Lift may request the unit be sent in for evaluation.
Keep your original purchase documentation, and include your serial number and purchase details for any warranty evaluation.